Enhanced Services

Healthcare organizations are under constant pressure to balance cost and care. H-LINK’s suite of enhanced services allow you to focus on your core strengths, improve staff productivity and increase revenue.

Call Overflow Management

When an organization is unable to answer incoming calls due to high volume, staff limitations or inoperable telephone lines, our overflow system enables callers to immediately access H-LINK’s contact agents eliminating busy signals and improving patient satisfaction.

Patient Satisfaction Surveys

As part of your on-going commitment to provide the highest quality care while maintaining national accreditation, H-LINK’s patient satisfaction surveys offer an opportunity to outsource non-clinical, administrative responsibilities. Our survey capabilities provide an independent quality assessment report to better understand patient needs while identifying areas of performance improvement.

Employment Screening Line

H-LINK’s employment screening line is a unique tool to streamline recruitment efforts. Our automated screening process provides detailed position information, pre-qualifies and screens callers via tele-prompting technology to deliver a pool of qualified applicants for interviewing.

In-Service/Event Registration

H-LINK’s Registry program allows entities to streamline the intake process for provider sponsored in-services and events. A dedicated 24/7 Information and Registry line is established to enable callers to access information, register and confirm attendance. Providers are furnished with status reports to track attendance and better manage volume; ensuring a successful event.

Appointment Desk

H-LINK’s appointment desk program allows entities to outsource scheduling and confirmation of appointments to streamline back-office functions. This service has proven to significantly improve no-show rates resulting in increased revenues.