After Hours Services

Your After Hours Extension

Information, often critical and time-sensitive, needs to be relayed accurately. Whether it’s a patient emergency, appointment cancellation, or a colleague requesting a consult, H-LINK OnCall handles the information exchange with maximum accuracy and reliability 24/7.

H-LINK's automatic call distribution platform converts the traditional answering service into a specialized support center. With our personalized answer program, callers can reach a live agent 24/7, obtain important provider information or leave a non-urgent message in a secure, voice mailbox. Our open architectural platform allows you to effectively address patient needs, optimize utilization of on call personnel and support your economic objectives.

Packages include:

• Professionally recorded greetings
• Unlimited voicemail
• 24/7 Access to H-LINK contact agents
• Flexible Message Delivery Options

Message Delivery and Storage

Based upon the nature of the call, H-LINK can deliver messages over multiple communication channels, (fax, email or alpha numeric pager) in real-time or on a scheduled basis. All messages are permanently stored in our secure archive system including message time and date, dialing history, delivery method and call outcome.

Wireless

H-LINK OnCall offers and supports an array of wireless products to keep on-call personnel in close, continuous contact. From alpha-numeric pagers, to cellular phones to PDA’s, H-LINK is your point of connection.